1. Scope of Privacy Policy
This Privacy Policy pertains to the collection, utilization, and disclosure of information by Dai Phong Trading Service Manufacturing Co., LTD. and its affiliated branches, business outlets, representative offices, subsidiary companies under Dai Phong’s management (hereinafter collectively referred to as “Dai Phong“). This includes interactions via Dai Phong-operated websites, microsites, mobile platforms accessed by you; social media pages and apps administered by Dai Phong that you use; Dai Phong software applications for computer and mobile usage; HTML-formatted emails containing links to this Privacy Policy; purchases made directly at Dai Phong’s business premises, via phone orders, warranty services at Dai Phong’s centers, or through Dai Phong’s authorized distributors and agents, as well as participation in trade fairs and commercial events.
This Privacy Policy does not extend to any information processed by Dai Phong on behalf of its partners and/or clients. Dai Phong will manage such information in accordance with the instructions provided by its partners and/or clients, while adhering to prevailing legal requirements.
2. Personal information
Personal information refers to data that either identifies you as an individual or is associated with someone who can be identified.
Examples of personal information that Dai Phong may collect include your name; date of birth; gender; country; mailing address; email address; postal code; user ID; phone numbers; usernames, nicknames, and passwords related to your account; educational background and language proficiency; occupation details; purchase history and payment information; demographic details; contact lists; network connections; profile images, voice recordings, videos, and photos; survey responses and customer inquiries; interests and preferences; shopping patterns; and other relevant information such as product registrations and banking details (for specific purposes like rewards, refunds, and warranties).
Dai Phong requires gathering your personal information to deliver the best services tailored to your needs. These may be sourced from various channels as outlined in section 1, public databases you’ve shared with entities, platforms with disclosure policies you’ve consented to, or survey reports. While you have the option to withhold specific information upon Dai Phong’s request, doing so might result in Dai Phong being unable to grant permissions or you may be restricted from accessing certain features of Dai Phong’s services as per their requirements.
3. Additional Information Collected by Dai Phong
Dai Phong may collect other forms of information that do not reveal your specific identity or directly pertain to any individual. This may encompass: browser type and version; operating system details; IP address; internet service provider utilized to access Dai Phong’s services; technical data concerning the utilized device; application usage statistics; supplementary information obtained through cookies, pixel tags, and other technologies described below; demographic data and other inputs provided by you without divulging your specific identity; aggregated information no longer associating with your specific identity.
5. Security of Personal Information
Dai Phong employs technical and administrative measures to protect the personal information under its custody or control from unauthorized access, use, alteration, and disclosure.
It is noted that absolute security cannot be guaranteed at all times during data transmission or storage. Should you suspect any compromise in the safety of your interactions with Dai Phong, please contact legal@daiphong.group with your privacy-related concerns.
6. Utilization of Personal Information
Dai Phong employs the gathered information to personalize your experiences and interactions with the company, while also aiding in the continual improvement of the services offered.
Specifically, your personal information is utilized to: manage and organize access to your registered account; address your inquiries and fulfill your requests; handle your orders or other transactions, as well as any related complaints or customer service inquiries; deliver administrative updates to you; send promotional emails, marketing messages, text notifications, and postal mail containing information about Dai Phong’s services, new products, and other updates; offer opportunities for you to participate in prize draws, contests, or promotional campaigns; and undertake other activities aimed at personalizing your experience and that of other users in general.
You have the ability to access, update, and edit specific personal information through your account for certain services. If you wish to request access, update, amend, block, restrict, or delete personal information previously provided to Dai Phong but cannot do so through your account, you may send an email to legal@daiphong.group. Dai Phong will address or respond to your requests in accordance with applicable laws.
Please be aware that requests related to this matter should be clearly stated to ensure Dai Phong can effectively address them. To safeguard your personal information, Dai Phong will only review requests sent from the email address associated with your personal information. Dai Phong will make efforts to fulfill or comply with your requests promptly.
Dai Phong may retain certain information for record-keeping purposes and/or to complete any transactions initiated before requesting changes or deletion.
7. Duration of Personal Data Retention
Dai Phong retains personal information for the necessary or permissible period based on the purposes of data collection and compliance with current laws.
Factors influencing Dai Phong’s retention duration include: the duration of Dai Phong’s ongoing relationship with you and the provision of services; legal obligations that Dai Phong must fulfill; the necessity of data retention as required by relevant government authorities.
8. Revision of Privacy Policy
Dai Phong retains the authority to modify this Privacy Policy at any juncture, hence, kindly revisit this policy periodically. Dai Phong will update the effective date of the Privacy Policy upon implementing any changes. Your utilization of the services subsequent to these modifications indicates your consent to the revised Privacy Policy.
9. Contacting Dai Phong
If you have any inquiries regarding the Privacy Policy, please reach out to us through the following channels:
Online:
Email Subject: [Question/Inquiry/Request] Regarding the Privacy Policy
Email Address: legal@daiphong.group
Offline:
Letter Subject: [Question/Request] about Terms of Use
Mailing Address:
DAI PHONG TRADING SERVICES MANUFACTURING COMPANY LIMITED
382 Street No. 1, Binh Tri Dong B Ward, Binh Tan District, Ho Chi Minh City, Vietnam
Recipient: Legal Department
Please note: Email communications may not always be secure, so please refrain from including personal financial information or sensitive details in your emails to Dai Phong. Dai Phong bears no responsibility for any incidents related to your personal financial information.